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Skills-based routing
Results: 27

#	Item
21	GuidelinBrnd_DsgnGd_120602.qxd Add to Reading List Source URL: caleidoscopesolutions.com Language: English - Date: 2014-05-02 10:14:13 Electronics Interactive voice response Call centre Telecommunications ShoreTel Screen pop Dialed Number Identification Service Automatic call distributor Skills-based routing Telephony Electronic engineering Computer telephony integration
22	PDF Document Add to Reading List Source URL: www.sdncommunications.com Language: English - Date: 2013-07-31 11:51:38 Computer telephony integration Interactive voice response Telemarketing Call centre Virtual queue Skills-based routing Enterprise Campaign Management Unified communications PanTerra Networks Telephony Electronic engineering Electronics
23	EENA Operations Document 112 PSAPs Technology Title: Version: Add to Reading List Source URL: www.eena.org Language: English - Date: 2014-06-19 10:32:11 Enhanced 9-1-1 Interactive voice response Public-safety answering point Automatic call distributor Call centre Computer-aided dispatch Skills-based routing Business telephone system 112 Telephony Electronic engineering Computer telephony integration
24	FOEHN004 Call Centre Systems_03.indd Add to Reading List Source URL: government-ict2.co.uk Language: English - Date: 2014-06-26 07:14:49 Technology Network performance Skills-based routing marketing Interactive voice response Call centre Automatic call distributor Queueing theory IP PBX Computer telephony integration Telephony Electronic engineering
25	Telephone Call Centers: Tutorial, Review, and Research Prospects ∗ Add to Reading List Source URL: ie.technion.ac.il Language: English - Date: 2007-11-26 06:56:36 Telephone numbers Network performance Interactive voice response Dialed Number Identification Service Queueing theory Call centre Skills-based routing Automatic call distributor Screen pop Telephony Electronic engineering Computer telephony integration
26	Telephone Call Centers: a Tutorial and Literature Review Noah Gans ∗ Add to Reading List Source URL: www.columbia.edu Language: English - Date: 2003-01-17 11:42:40 Telephone numbers Statistics Network performance Interactive voice response Call centre Skills-based routing Dialed Number Identification Service Queueing theory Erlang Telephony Electronic engineering Computer telephony integration
27	PDF Document Add to Reading List Source URL: fic.wharton.upenn.edu Language: English - Date: 2003-05-15 13:12:12 Probability and statistics Markov models Network performance Operations research Skills-based routing Call centre Queueing model Erlang Scheduling Statistics Queueing theory Stochastic processes

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